FAQs2022-02-22T14:19:25+00:00

FAQs When You Custom A Hat

What’s the payment term?2015-09-16T07:55:31+00:00

You can easily pay through  T/T, Western Union, Paypal.

What’s the price term?2015-09-16T07:55:13+00:00

Normally the price term is EXW or FOB. Contact us if you have other ideas.

What’s the Shipping method ?2015-09-16T07:54:27+00:00

We can ship by sea or by air or express. It depends on your requirements. For small orders we suggest DHL or FEDX.

What’s the packing?2015-09-16T07:53:53+00:00

25pcs/polybag,100pcs/carton

20” Container can contain about 60,000pcs

40” Container can contain about 12,000pcs

40” High Container can contain about 13,000pcs

How can you guarantee the quality of my hats?2015-09-16T07:53:25+00:00

Our company have QCs in each production line to ensure our clients receive the best products. You can also send your own QC to check the goods before shipment.

What if I find quality problems of my hats?2015-09-16T07:52:59+00:00

If you find any problems of the hats we can produce new hats for you or refund you the price of the problem hats. We can also discuss other solutions. Your 100% satisfaction is our goal.

What’s the production lead time of my hats?2015-09-16T07:52:35+00:00

Normally from 15 to 45 days. It depends on the difficulty and the quantity of your order.

What’s the design time if I want to develop a new hat?2015-09-16T07:52:04+00:00

After all the details are confirm we can finish is in 3 to 5 working days.

I only have one LOGO, can you design my hat?2015-09-16T07:51:38+00:00

Yes, you can simply tell us your hat style and send us the LOGO, our designer can make it for you.

Can you produce through my sample hats?2015-09-16T07:51:11+00:00

Yes, we can do that if you provide us your sample hats.

How long will my sample be ready?2015-09-16T07:57:27+00:00

It depends on the style and the material. Normally 5 to 10 days.

Are your samples free?2015-09-16T07:49:32+00:00

We charge USD 100 for each sample. (Shipment included)

What’s the minimum order?2015-09-16T07:46:45+00:00

Our minimum order starts from 10 to 50 pcs however it depends on the material and design difficulty. The larger volume the better price.

How to protect the copyright of my hat?2015-09-16T07:45:42+00:00

All displayed products are with approval of our customers. We will not display your design without your approval.